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Support portal under construction: enhancing your customer experience

Updated over 8 months ago

Dear Piwik PRO Users,

We are excited to announce that our support portal is currently undergoing a comprehensive upgrade to serve you better. At Piwik PRO, we are committed to providing top-notch customer service, and this enhancement is a significant step toward improving your overall experience with us.
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Our existing support portal has been a vital resource for our customers, offering solutions, troubleshooting guides, and direct support channels. However, technology and customer expectations are constantly evolving. To stay ahead and ensure that we continue to meet your needs effectively, we are implementing a series of upgrades.
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Our customer support team remains available through email: [email protected] and chat directly in the Piwik PRO UI with any urgent needs. Please do not hesitate to reach out if you require immediate assistance.
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We are dedicated to continuously improving our services and believe that this support portal upgrade is a crucial step in that direction. Your satisfaction is our top priority, and we are confident that the new portal will significantly enhance your ability to get the support you need, when you need it.

Thank you for your understanding and continued trust in Piwik PRO. We look forward to unveiling the new and improved support portal soon.

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